FAQS

To assist with your booking we've put together answers to some of our more frequently asked questions.

The easiest way is to book online through our website. If you have any requirements or questions that need some extra assistance, just contact us and we will help you in any way we can.

We recommend booking as far in advance as possible. This is a high quality and specialized experience so availability is limited.

We offer Business Day (pick up and drop off between 8am-5pm)and 24hr day (pick up and return by same time next day) rates for the motorcycles. If you have a longer range adventure planned, just contact us before and let us know your needs to ensure the best weekly rates for your long range adventure.

NO! There is still a chance. We are adding new units to our fleet all the time but we only show availability for units we have on hand in the shop. We do this in order not to disappoint customers if a supplier fails to make a timeline. If your dates aren’t available, send us an email and tell us what you need. We will get back to you quickly to let you know if we can make it happen or not.

We've got your back! If you have something special in mind (proposal, hens/bucks events, birthdays, anniversaries, team building etc.) contact us and we will work directly with you to create the best adventure for you.

Absolutely. BEATNIK knows that VIPs need adventure too! One of our Sr. Directors has over 10 years experience in customer service often dealing with and handling Movie Stars, Politicians, Royalty, Sports Stars and everything in between. We are professional, capable and we take the safety and privacy of our VIP’s very seriously. For VIP bookings, it is best to contact us directly to eliminate any possible points of ‘info leak’. The Beatnik company directors will handle VIP's personally and with the utmost discretion and proficiency. We can also customize and provide exclusive ‘add on’ services and adventures that will ensure an exclusive, first class experience is had.

If you want to do a one way adventure, contact us through the special requests link on the web site and we can work with you to design your adventure and provide you a quote for the one way additional transport fee.

Cancellation Fees: Bookings cancelled 90 days or more before hire date will be charged a 5% fee of total booking amount. Bookings cancelled 31-89days before hire date will be charged a 20% fee of total booking amount. Bookings cancelled 30 days or less before hire date are non refundable.

Unfortunately, there are no refunds for bad weather however we have top qualtiy gear for rent and will do our best to get you outfitted and protected from the elements.

For the Scrambler 800cc, you will need a current and valid full motorcycle license from your home country that authorizes you to ride this size and type of motorcycle. If your license is not in English or in partial English, you will need an international driving permit along with your original license. See the link to NZTA for more details.

For the Scrambler 400cc, you will need a current and valid full motorcycle license from your home country that authorizes you to ride this size and type of motorcycle. If your license is not in English or in partial English, you will need an international driving permit along with your original license. See the link to NZTA for more details.

For the Vespa 50 Scooters you will need a current and valid full car driving license from your home country that authorizes you to drive a normal passenger vehicle. If your license is not in English or in partial English, you will need an international driving permit along with your original license. See the link to NZTA for more details. YOU DO NOT NEED A MOTORCYCLE LICENSE TO RIDE THE VESPA 50CC SCOOTERS – CAR LICENSE ONLY HOWEVER YOU NEED TO BE EXPERIENCED IN SCOOTER RIDING, BEATNIK DOES NOT PROVIDE LESSONS OR TRAINING.

An international driving permit is basically an official translation of your current license and its conditions. This is issued by an authorized body from the country your driving licenses is issued. An international driving permit is NOT a driving license. It must be presented WITH the license to which it was issued. Check with the local authority in your country of origin to find out more on international driving permits.

NOTE: BEATNIK may request that you email copies of licenses and permits to finalize your booking. This will help minimize any potential for lost deposits or confusion when checking in on the day of your adventure.

Yes, as long as your license and permit conditions do not restrict you from carrying a passenger then this should be ok.

NOTE: Generally, around the world, persons with LAMS /LEARNER or restricted licenses cannot carry a passenger and this holds true in New Zealand as well. You will need to comply with New Zealand Regulations that apply to your license level or type.

No, there is no extra rental fee for carrying a passenger. The only extra costs would be any additional gear or equipment needed for the second person

Yes, we have LAMS approved Scrambler 62 models (399cc) available for LAMS licensed riders. Even though it’s a rental you will still have to comply with New Zealand LAMS restrictions that apply to your license conditions.

Yes, we have an extensive selection of high quality helmets, jackets, pants, rain suits, boots and gloves available for rental. We aim to have something for everyone however during busy times supplies of certain sizes may run low. We recommend that book your gear at the same time as you book your adventure to ensure you get the sizes you want. ALL BEATNIK rental gear is standardized to one model and brand in order to ensure every customer gets the same high-quality equipment. We do not mix and match, only the best at BEATNIK.

We offer high quality GPS units for rent that are specifically designed for motorcycle use. These can be used as a normal GPS or BEATNIK can program a customized routing for you depending on what it is you want to experience. We also provide local maps and pre-ride consultations to ensure you are confident and excited to hit the road.

Getting lost is half the fun sometimes but the other half of the time it’s a pain. If you arent sure, call us on your mobile and we will do our utmost to determine where you are at and guide you back to your planned route. We highly recommend renting our GPS units as an added measure of logistical support for your adventure. Beatnik highly recommends that you arrange a local mobile phone/sim card with data for your self prior to departure.

BEATNIK recommends you obtain a local sim card with data for your mobile phone upon arrival in New Zealand. You will then be able to call us easily for support as long as you are in the service area. BEATNIK does not provide or sell phones or sim cards.

BEATNIK has in helmet communication systems available for rent so you can immediately make fun of your riding mate for the wrong turn they just took.

Yes we can help you mount your own GOPRO before departure -or- we also rent GOPRO cameras for those who like to travel light. Just bring your own memory storage card(s) or buy them in our shop. Contact our team to get more details as needed.

Yes we have top quality saddle bags, tank bags and tail packs that are available to rent for any of the scrambler model bikes. You can select them as needed through the booking process on the web site.

Call us as soon as the issue occurs. If available we will bring you a replacement bike or tire/wheel to do a quick swap where you are at – or – we will work with you to get it fixed through a local service provider near you if that is faster. Example: You are near a town and it will take 1 hr for a local shop to fix the tire but 3 hrs for us to bring you a new one, we will help facilitate this to get you riding again ASAP.

If there is no bike available and the break down is not a result of operator error or abuse (will be inspected at our shop to determine), we will refund you in proportion to the amount of time lost as a result. Example: The motorcycle fails at noon on a 1 day rental, not your fault, we can’t get you back on the road in a timely manner, we refund you ½ a day

Yes all of our motorcycles are commercially registered as rentals and have full comprehensive insurance.

There is a $2500 insurance excess for motorcycles. This amount will be blocked on your credit card until the rental is returned and inspected (within 24hrs).

Yes, for 35$/day, you can reduce the excess to $750.